US and UK orders are delivered within 4–7 business days. International shipping is available, with delivery times and rates calculated at checkout for your convenience.

All orders are dispatched from our dedicated fulfillment center in Hong Kong, ensuring secure and efficient global delivery.

Yes. Upon dispatch, you will receive a personal tracking link to monitor your order’s journey in real time.

For your peace of mind, all applicable duties and taxes are calculated and included at checkout. This means you'll see the total cost upfront, with no hidden fees or unexpected charges upon delivery.

Absolutely. Any applicable US tariff rates are automatically calculated and presented as “duties” at checkout. There are no additional import fees due upon delivery.

We accept major credit cards (Visa, MasterCard, American Express) and PayPal.

Yes. All transactions are safeguarded by advanced SSL encryption, ensuring the highest standard of security and discretion.

Should you wish to return your timepiece, you may do so within 14 days of delivery. Please ensure the watch remains in pristine, unworn condition with its original presentation box and documentation. For full details, please review our Returns & Refunds Policy.

Simply contact our Client Care team at mkt@nove.com with your order details. We will guide you through a smooth, personalised process.

Return shipping is the responsibility of the client unless the item is defective or an error occurred in fulfillment.

Every NOVE timepiece is accompanied by a comprehensive 3-year international warranty, covering manufacturer defects and essential watch functions.

The warranty does not extend to battery life, normal wear and tear, straps, accidental damage, misuse, or water damage due to improper maintenance.

Contact our Client Care team with your order number and a description of the issue. You will be guided through the process and, if covered, your timepiece will be returned to you at no cost following diagnosis.

Yes. Each NOVE watch is meticulously crafted in Switzerland, utilising genuine Swiss movements and honouring the highest standards of horological excellence.

NOVE fuses Swiss watchmaking heritage with contemporary design and innovative engineering. Our signature slim profiles, patented mechanisms, and luxurious materials are tailored for those who appreciate both artistry and performance.

Our creations are designed without traditional gender labels, offering versatility and individuality for every discerning collector and enthusiast.

For guaranteed authenticity and warranty coverage, we recommend purchasing directly from nove.com or through our select authorised partners, including Chrono24 and watches.com.

Our Client Care team is dedicated to providing prompt, attentive service. Contact us at mkt@nove.com for tailored assistance.