FAQ

SHIPPING INFORMATION

How long will my order take to arrive?

After payment is verified, our process usually takes 2-3 business days before your order is shipped. The courier usually take few more days to deliver the good to you.  So it usually takes around 7 business days but sometimes it could be longer and up to 10 business days.

Can I order overseas?

All shipments can be delivered worldwide.

PAYMENT INFORMATION

Are there international taxes & duties?

For most countries including the United State, the United Kingdom, all EU countries and Australia, taxes and duties have been included in the selling prices, which means you don't have to pay for any tax and duty.  However, in some countries, you might be responsible for the tax and duty.  Please contact your local customs office for accurate information or contact us for more information.

What are my payment options?

Apple Pay, Credit Card or PayPal is our preferred method of payment!  If you are not able to please contact us with your details.

ORDER INFORMATION

Can I change or return my order?

If you need to change or cancel your order, please contact us to get a full refund.  If you need to return the order, please contact us within 14 days after you received it.  We can then offer a full refund on any products after a quality check is conducted and the watch is still in its original condition.

Why was my order cancelled?

If your order was unexpectedly cancelled please contact us immediately and our team will investigate the issue, it could be a fraud filter that marks your order as fraudulent. 

What is your refund/exchange policy?

WARRANTY INFORMATION

What is the warranty period?

Every purchase of a NOVE watch includes a 24 months warranty.

What does the warranty cover?

Issues regarding the functions of the watch. Warranty does not cover damage caused by the user after purchase.

Can I purchase an extended Warranty?

You are more than welcome!  Please click here

PRODUCT INFORMATION

Is there quartz in NOVE watches?

Yes, in order to provide a stable and reliable timepiece, the current collection of NOVE watches utilise quartz movements, not mechanical.

What type of movement is used?

In order to support a pret-a-porter lifestyle, we opt for the high quality Swiss Ronda quartz module, a stalwart of the industry.  Just grab and go and don’t worry about spending time on your time.

Are NOVE watches waterproof?

The Rocketeer, Trident & Craftsman collection all have a water resistance of 200 m / 600 ft and can safely be taken swimming, snorkelling or SCUBA diving! The Streamliner has 150 meters water resistance and can also be used for the above activities. We recommend you run your NOVE watch under some fresh water after any heavy use in salt water.

Can I change/modify the strap before purchase?

We send every watch with a 8.1” wrist size strap. The links are removable and can be done by any standard watch shop.

What is the glass made of?

The glass we use is made of scratch-resistant sapphire crystal.

What is the Lume used in NOVE watches?

Every NOVE watch features Superlume on the hands for effective brightness in the dark.

How do I replace my battery?

We don't suggest replacing the battery yourself.  Please let a watch repair shop do that for you as it requires special tools and you could damage your watch. The batteries for our collection have 6 years battery life and can be replaced by an experienced watch repair shop.

I’m a blogger/KOL/Influencer, can I have a free sample?

Get in touch with our Marketing team and we will see how we can collaborate!

PayPal buyer protection

Free delivery in 7-10 days 

14 days moneyback

24 months warranty

OUR CUSTOMER

“I've spent the last month wearing my Nove Trident watch, after having read a strong review on a watch blog and purchased the watch. The watch is not only well made, but has garnered a great many compliments from people that I work with and have encountered. I have a great many expensive mechanical watches in my collection, but, I really enjoy wearing this watch. For the price and the presentation, it would be very difficult to find a similar watch for the money.”

Mark N.

Rated 5/5 stars on NOVE Trident E001-02