FAQ

SHIPPING INFORMATION

How long will my order take to arrive?

After payment is verified, our process usually takes 2-3 business days before your order is shipped. The courier usually take few more days to deliver the good to you.  So it usually takes around 7 business days but sometimes it could be longer and up to 10 business days.

Can I order overseas?

All shipments can be delivered worldwide.

PAYMENT INFORMATION

Are there international taxes & duties?

For most countries including the United State, the United Kingdom, all EU countries and Australia, taxes and duties have been included in the selling prices, which means you don't have to pay for any tax and duty.  However, in some countries, you might be responsible for the tax and duty.  Please contact your local customs office for accurate information or contact us for more information.

What are my payment options?

Apple Pay, Credit Card or PayPal is our preferred method of payment!  If you are not able to please contact us with your details.

ORDER INFORMATION

Can I change or return my order?

If you need to change or cancel your order, please contact us to get a full refund.  If you need to return the order, please contact us within 14 days after you received it.  We can then offer a full refund on any products after a quality check is conducted and the watch is still in its original condition.

Why was my order cancelled?

If your order was unexpectedly cancelled please contact us immediately and our team will investigate the issue, it could be a fraud filter that marks your order as fraudulent. 

What is your refund/exchange policy?

WARRANTY INFORMATION

What is the warranty period?

Every purchase of a NOVE watch includes a 24 months warranty.

What does the warranty cover?

Issues regarding the functions of the watch. Warranty does not cover damage caused by the user after purchase.

Can I purchase an extended Warranty?

You are more than welcome!  Please click here

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PayPal buyer protection

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Free delivery in 7-10 days 

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14 days moneyback

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24 months warranty

OUR CUSTOMER

“I've spent the last month wearing my Nove Trident watch, after having read a strong review on a watch blog and purchased the watch. The watch is not only well made, but has garnered a great many compliments from people that I work with and have encountered. I have a great many expensive mechanical watches in my collection, but, I really enjoy wearing this watch. For the price and the presentation, it would be very difficult to find a similar watch for the money.”

Mark N.

Rated 5/5 stars on NOVE Trident E001-02