Privacy policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from nove.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect information about the pages or products you view, what websites or search terms brought you to the Site, and how you interact with the Site. We call this “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files placed on your device. They often include an anonymous unique identifier. To learn more about cookies and how to disable them, visit http://www.allaboutcookies.org.

  • “Log files” track activity on the Site and collect data like IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons,” “tags,” and “pixels” are electronic files used to record how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment details (like credit card numbers), email address, and phone number. We call this “Order Information”.

When we say “Personal Information” in this policy, we’re talking about both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use Order Information to:

  • Fulfill your orders (including processing payment, shipping, and order confirmations);

  • Communicate with you;

  • Screen for potential risk or fraud; and

  • Provide you with information or offers relating to our products or services, based on your preferences.

We use Device Information to:

  • Help identify potential fraud or security risks (especially your IP address); and

  • Improve and optimize our Site—for example, by seeing how customers browse and interact with the Site, and to measure the success of our marketing.

SHOPIFY NETWORK INTELLIGENCE

As of August 18, 2025, we participate in Shopify Network Intelligence, a service that uses machine learning and data from across Shopify’s network of stores to improve experiences for both shoppers and merchants.

This may include:

  • Detecting fraud more effectively;

  • Improving product recommendations;

  • Personalizing your experience across Shopify-powered sites;

  • Making marketing and advertising more relevant.

Shopify may use your browsing and shopping activity to help train and improve its systems. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties who help us use it, as described above. For example:

We may also share your Personal Information to comply with legal requests (like subpoenas or laws), or to protect our rights.

BEHAVIOURAL ADVERTISING

We use your information to show you ads or marketing we think you’ll like. To learn more about how this works, visit:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising here:

You can also opt out at the Digital Advertising Alliance’s portal: http://optout.aboutads.info

DO NOT TRACK

Please note that we do not change our data collection or usage when we see a “Do Not Track” signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you, and to ask that it be corrected, updated, or deleted. If you’d like to exercise this right, contact us using the details below.

Please also note that we may process your information to fulfill contracts (like if you make an order), or for our legitimate business interests. Your data may be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we keep your Order Information unless and until you ask us to delete it.

CHANGES

We may update this policy from time to time to reflect changes in our practices, services, or for legal reasons. The latest update is effective August 18, 2025.

CONTACT US

For more information about our privacy practices, or if you have questions or complaints, please contact us by email or mail:

📧 Email: mkt@nove.com
Nove
[Re: Privacy Compliance Officer]
Nove Limited